PSE&G Users: Explaining Your Energy Bill and Alternative Suppliers

recorded November 10th, 2011, 3pm EST

A 15 minute (plus 15 minutes of Q&A) introduction to understanding your energy bill and switching your energy supplier. We will answer any questions you might have about KaChange and the service we provide for free to customers. Links to specific Q&A questions are listed below the video.

(16:27) What if PSE&G's rates increase or decrease?
(17:53) How long does it take before I'm enrolled?
(18:19) How will I get billed?
(18:55) How often can I change?
(19:27) Will my service be interrupted if I change?
(20:07) Will I get charged more by my utility company for delivery?
(20:16) Will the independent provider be as reliable as my utility company?
(21:34) Is the quality of the gas or electric any different?
(21:51) Who do I call if I have a problem?
(22:35) Will PSE&G be mad and not treat me as well?
(22:48) If there is a power outage or blackout, will I be the last person to get my power back?
(23:08) Will my rate always be cheaper than PSE&G?
(23:51) Do you handle commercial customers?
(23:58) Do you support budget billing?
(24:52) Do you support senior citizen programs?
(25:45) Will switching suppliers affect who handles meter readings at my house?
(26:26) Some suppliers give gift cards upon signup, does KaChange do this?
(27:18) Can I get cheaper rates if I go directly to the supplier?
(28:48) Are there any hidden fees?
(29:32) How long does it take to sign up?
(29:58) Do I need any new equipment?
(30:05) If I am under contract with another supplier, will I have to pay a cancellation fee to switch?